Paid AED 3,376 inclusive all taxes, for 2 rooms, 4 nights (20-23 December 2016), without breakfast.
Breakfast was AED 120, but discount at AED 95 informed during check-in.
The huge hotel with iconic Ibn Batuta Gate, located outskirt from Dubai on the way to Abu Dhabi, in Jebel Ali area.
1. During the reservation, I asked the staff in charge of reservation to match the price with Agoda, but he said to me to just book with Agoda. However, after put a pressure on him by quoting Movenpick principle to match the price found on Movenpick website and added CC other email addresses to my correspondence with him, finally he agreed to match. Actually it was OK for me to book by Agoda, but he said booking by Agoda could not guarantee the two rooms for family would be connecting rooms.
Moreover, I just got the info by being Circle M member, I could get some discount on room, however I just got the info after seeing the brochure in the room, this info should have been given during the reservation so that I could have got benefit from it.
2. I booked a family room since we were four, and was informed and aware that the family room consisted of two rooms, but was surprised when arrived we were just given two rooms next to each other. It was indeed connected by a corridor, but when we arrived it was locked, took a while to open.
I didn't expect a family room was two rooms connected by a corridor, I expected two rooms with direct connecting door. When I claimed to the front desk, I was informed that the family rooms were like that in the hotel.
3. The swimming pool, the showers, amongst 4, only 1 was working. The pool should have been located on other side with better view of the gate. There was no jacuzzi facility in the hotel.
4. The sliding window for the shower room, better to be located inside the shower room, so that the person inside the shower room could open and close.
5. The lobby in front of the reception, in my opinion, was to cramped and small, I think for a 5 stars hotel, the lobby should be more elegant. I think the partition between the lobby and the huge space behind should be removed.
6. The view from the room window was ugly. Maybe hotel could plant some trees to cover the deserted area.
7. Check in experience (on 20 December 2016) was bad. No welcome drink, crowded (receptionists were overwhelmed) and the computer system was down. Though the city tourist fee was included in the booking price, the receptionist asked me to pay again, showing the information transfer between the staffs was not good.
I liked the design and the concept of Ibn Batuta story of the hotel.
Though the location is far from Dubai city center (30 minutes drive to Downtown Dubai), I liked it, it was near to Ibn Batuta Shopping Mall, petrol station and some smaller shops.
The equipments in the gym were good.
The bed was comfortable.
The TV channel choice was great.
The staffs (room boys and valet) were nicer. The receptionists could be better.
Breakfast was AED 120, but discount at AED 95 informed during check-in.
The huge hotel with iconic Ibn Batuta Gate, located outskirt from Dubai on the way to Abu Dhabi, in Jebel Ali area.
1. During the reservation, I asked the staff in charge of reservation to match the price with Agoda, but he said to me to just book with Agoda. However, after put a pressure on him by quoting Movenpick principle to match the price found on Movenpick website and added CC other email addresses to my correspondence with him, finally he agreed to match. Actually it was OK for me to book by Agoda, but he said booking by Agoda could not guarantee the two rooms for family would be connecting rooms.
Moreover, I just got the info by being Circle M member, I could get some discount on room, however I just got the info after seeing the brochure in the room, this info should have been given during the reservation so that I could have got benefit from it.
2. I booked a family room since we were four, and was informed and aware that the family room consisted of two rooms, but was surprised when arrived we were just given two rooms next to each other. It was indeed connected by a corridor, but when we arrived it was locked, took a while to open.
I didn't expect a family room was two rooms connected by a corridor, I expected two rooms with direct connecting door. When I claimed to the front desk, I was informed that the family rooms were like that in the hotel.
3. The swimming pool, the showers, amongst 4, only 1 was working. The pool should have been located on other side with better view of the gate. There was no jacuzzi facility in the hotel.
4. The sliding window for the shower room, better to be located inside the shower room, so that the person inside the shower room could open and close.
5. The lobby in front of the reception, in my opinion, was to cramped and small, I think for a 5 stars hotel, the lobby should be more elegant. I think the partition between the lobby and the huge space behind should be removed.
6. The view from the room window was ugly. Maybe hotel could plant some trees to cover the deserted area.
7. Check in experience (on 20 December 2016) was bad. No welcome drink, crowded (receptionists were overwhelmed) and the computer system was down. Though the city tourist fee was included in the booking price, the receptionist asked me to pay again, showing the information transfer between the staffs was not good.
I liked the design and the concept of Ibn Batuta story of the hotel.
Though the location is far from Dubai city center (30 minutes drive to Downtown Dubai), I liked it, it was near to Ibn Batuta Shopping Mall, petrol station and some smaller shops.
The equipments in the gym were good.
The bed was comfortable.
The TV channel choice was great.
The staffs (room boys and valet) were nicer. The receptionists could be better.
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